Contact Us
A real person reads every message that comes in, and we would rather answer a question before you order than sort out a problem afterwards. Sizing, gift advice, where your parcel is, whether something suits sensitive skin. Ask us.
How to reach us
Email: AurellesJewelry@gmail.com
Phone: (408) 877-4452
Email is usually fastest. We reply within one business day, Monday to Friday. Messages that arrive over a weekend or a public holiday are answered on the next business day. If you call and we cannot pick up, leave a voicemail with your name and order number and we will call you back.
Mailing address
Aurelle
20289 Stevens Creek Blvd #1121
Cupertino, CA 95014
United States
This is our business mailing address. Please do not send returns here without contacting us first, because the right return address depends on the item.
If your message is about an order
Including your order number saves us both a round of email. If something arrived damaged or is not what you ordered, attach a photo and we can usually resolve it in one reply without asking you to send anything back.
You might find the answer faster here
- FAQ, for the questions we get most
- Size Guide, for rings, chains, bracelets, hoops and gauges
- Shipping and Delivery, for processing and delivery times
- Returns and Refunds, for how to send something back
- Jewelry Care, for keeping pieces looking new