Contact Us

A real person reads every message that comes in, and we would rather answer a question before you order than sort out a problem afterwards. Sizing, gift advice, where your parcel is, whether something suits sensitive skin. Ask us.

How to reach us

Email: help@aurellejewelry.net
Phone: (408) 877-4452

When we are open

Monday to Friday, 9:00am to 5:00pm Pacific Time.
Closed Saturday, Sunday and United States public holidays.

Email is usually fastest. We reply within one business day. Messages that arrive over a weekend or a public holiday are answered on the next business day. If you call and we cannot pick up, leave a voicemail with your name and order number and we will call you back the same or next business day.

Who you are buying from

Aurelle is an online jewelry retailer operating from Cupertino, California, United States. We sell only through this website, aurellejewelry.net. We do not have a physical shop and we are not affiliated with any other company trading under a similar name.

Business mailing address
Aurelle
20289 Stevens Creek Blvd #1121
Cupertino, CA 95014
United States

This is our business mailing address, not a warehouse or a shop counter. Please do not send returns here without contacting us first, because the right return address depends on the item.

If your message is about an order

Including your order number saves us both a round of email. If something arrived damaged or is not what you ordered, attach a photo and we can usually resolve it in one reply without asking you to send anything back.

You might find the answer faster here