Shipping Policy

Last updated 26 August 2026.

1. How orders are fulfilled

Aurelle works with third party fulfilment partners rather than holding inventory directly. Some partners ship from warehouses within the United States and some ship from overseas. Which partner fulfils a given order depends on the item ordered. As a result:

  • Delivery times vary by item and are stated as ranges below.
  • An order containing several items may be split across more than one parcel, arriving on different days, each with its own tracking number. There is no extra charge for this.
  • Parcels may arrive in plain or partner packaging rather than Aurelle branded packaging.
  • The return address on a parcel may not be the address you should send a return to. Always contact us first for return instructions.

2. Where we ship

We ship to addresses within the United States only, including Alaska, Hawaii, and APO, FPO, and DPO military addresses. We do not ship internationally, and we cannot deliver to freight forwarders.

3. Shipping cost

Shipping is free on all orders within the United States. There is no minimum order value and no handling fee. The price shown at checkout is what you pay, plus applicable sales tax.

4. Dispatch time

Orders are dispatched within seven business days of purchase, and usually sooner. Personalized items, including name necklaces, engraved signet rings, and initial jewelry, are produced after the order is placed and sit at the longer end of that window.

Business days are Monday to Friday, excluding public holidays. Orders placed after 2pm Pacific Time, or on a weekend or holiday, begin processing on the next business day.

5. Delivery estimates

After dispatch, delivery within the United States takes:

  • Five to eight business days for items held in a United States warehouse.
  • Twelve to twenty business days for items dispatched from an overseas partner.

Counting dispatch and transit together, total time from order to delivery is approximately two to three weeks for domestically held items and four to six weeks for items coming from overseas. Deliveries to Alaska, Hawaii, and military addresses take longer.

These are estimates made in good faith and are not guarantees. Carrier delays, customs processing on inbound freight, severe weather, and peak periods such as Chinese New Year can extend them.

6. Delays and your right to cancel

If we become aware that we cannot ship your order within the estimated time, we will notify you by email and offer you the choice of waiting or cancelling for a full refund. If we cannot ship within 30 days of your order and you have not agreed to a delay, you may cancel for a full refund at any time before dispatch.

7. Tracking

You will receive an order confirmation by email at checkout, followed by a dispatch email containing tracking once the carrier scans your parcel. Tracking can take up to 48 hours to show its first update. Parcels moving from overseas may show no scan events for several days while in transit, which is normal. If tracking shows no movement for ten business days, contact us and we will open an enquiry with the carrier.

8. Incorrect addresses

It is the customer's responsibility to provide a complete and accurate shipping address. If you spot an error, contact us within 12 hours of ordering and we will correct it before dispatch. Once an order has shipped we cannot change or redirect it. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer's cost, or refunded less any shipping cost we incurred.

9. Lost, stolen, or damaged parcels

Risk of loss passes to the customer on delivery to the address provided. If tracking shows a parcel as delivered but you have not received it, check with others in your household and with your neighbors, then contact us within seven days of the delivery scan and we will help you file a carrier claim. If a parcel arrives visibly damaged, photograph the packaging before opening it where you can, and contact us within 14 days.

10. Taxes and duties

Applicable state and local sales tax is calculated and displayed at checkout based on your shipping address. Because we ship to United States addresses only, customers are never charged customs duties or import fees. Any import costs on inbound freight are borne by us or our partners, not by you.

11. Contact

Aurelle
Email: AurellesJewelry@gmail.com
Phone: (408) 877-4452
20289 Stevens Creek Blvd #1121
Cupertino, CA 95014
United States

We reply within one business day, Monday to Friday.