Shipping & Delivery
Last updated 11 September 2026.
We ship within the United States, and shipping is free on every order. There is no minimum to reach. Everything you need to know is on this page.
1. How orders are fulfilled
Aurelle works with a small number of third party fulfilment partners rather than holding inventory ourselves. All of them warehouse within the United States, so every order ships domestically. Two things follow from that:
- An order containing several items may be split across more than one parcel, arriving on different days, each with its own tracking number. There is no extra charge for this.
- Parcels may arrive in plain or partner packaging rather than Aurelle branded packaging. We would rather spend on the piece than the box for now.
- The return address on a parcel may not be the address you should send a return to. Always contact us first for return instructions.
2. Where we ship
We ship to addresses within the United States only, including Alaska, Hawaii, and APO, FPO, and DPO military addresses. We do not ship internationally, and we cannot deliver to freight forwarders.
If you are elsewhere and there is a piece you want, write to us anyway. Knowing where people are asking from is how we decide where to open up next.
3. Shipping cost
Shipping is free on all orders within the United States. There is no minimum order value and no handling fee. The price shown at checkout is what you pay, plus applicable sales tax.
4. Handling time
Handling time is the period between you placing an order and the parcel being handed to the carrier. It does not include time in transit.
- Handling time: 1 to 7 business days. Most orders leave sooner than seven days.
- Personalized items, including name necklaces, engraved signet rings and initial jewelry, are produced after the order is placed and sit at the longer end of that window.
Business days are Monday to Friday, excluding public holidays. Orders placed after 2pm Pacific Time, or on a weekend or holiday, begin handling on the next business day.
5. Transit time
Transit time is the period between the carrier collecting your parcel and it arriving at your address. It begins once handling is complete.
- Transit time: 5 to 8 business days for delivery within the contiguous United States.
- Deliveries to Alaska, Hawaii, and APO, FPO and DPO military addresses take longer.
6. Total estimated delivery
Total estimated delivery is handling time plus transit time.
- 6 to 15 business days from order to delivery, which is roughly one and a half to three weeks.
These are estimates made in good faith and are not guarantees. Carrier delays, severe weather, and peak periods can extend them. We would rather tell you that honestly than promise you a few days and leave you refreshing a tracking page.
7. Tracking your order
You will receive an order confirmation by email at checkout, followed by a dispatch email containing tracking once the carrier scans your parcel. Tracking can take up to 48 hours to show its first update. Every order is also visible in your account.
If tracking shows no movement for ten business days, contact us and we will open an enquiry with the carrier rather than asking you to.
8. Delays and your right to cancel
If we become aware that we cannot ship your order within the estimated time, we will notify you by email and offer you the choice of waiting or cancelling for a full refund. That choice is always yours. If we cannot ship within 30 days of your order and you have not agreed to a delay, you may cancel for a full refund at any time before dispatch.
9. Incorrect addresses
It is the customer's responsibility to provide a complete and accurate shipping address. If you spot an error, contact us within 12 hours of ordering and we will correct it before dispatch. Once an order has shipped we cannot change or redirect it. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer's cost, or refunded less any shipping cost we incurred.
10. Lost, stolen, or damaged parcels
Risk of loss passes to the customer on delivery to the address provided. If tracking shows a parcel as delivered but you have not received it, check with others in your household and with your neighbors, then contact us within seven days of the delivery scan and we will help you file a carrier claim. If a parcel arrives visibly damaged, photograph the packaging before opening it where you can, and contact us within 14 days.
11. Taxes and duties
Applicable state and local sales tax is calculated and displayed at checkout based on your shipping address. Because we ship domestically from within the United States, customers are never charged customs duties or import fees.
12. Returns
Returns and refunds are covered in full on our Returns and Refunds page. In short: 30 days from delivery, unworn and in the original packaging, and you should email us before sending anything back.
13. Contact us
Aurelle
Email: help@aurellejewelry.net
Phone: (408) 877-4452
20289 Stevens Creek Blvd #1121, Cupertino, CA 95014, United States
We reply within one business day, Monday to Friday, 9:00am to 5:00pm Pacific Time.