Shipping & Delivery

We ship within the United States, and shipping is free on every order. There is no minimum to reach.

How we fulfil orders

Aurelle works with a small number of fulfilment partners rather than holding stock ourselves. Some warehouse in the United States and some overseas, and which one has your piece depends on the piece. Two things worth knowing up front: delivery times vary a lot between items, and a parcel may arrive in plain packaging rather than branded Aurelle packaging.

If you order several things at once they may arrive separately, in more than one parcel, on different days. You are not charged extra for that.

How long it takes

Dispatch: within seven business days of your order, and usually sooner. Personalized pieces such as name necklaces, engraved signets and initial pendants are made after you order, so they sit at the longer end of that.

Delivery after dispatch:

• Pieces held in a United States warehouse: five to eight business days.
• Pieces coming from overseas: twelve to twenty business days.

In plain terms, a domestic piece usually reaches you in about two to three weeks from the day you order, and an overseas piece in about four to five weeks. We would rather tell you that honestly than promise you a few days and leave you refreshing a tracking page.

Tracking your order

You will get a confirmation email as soon as you check out, then a dispatch email with tracking once the carrier scans your parcel. Tracking can take up to 48 hours to show its first update, and parcels coming from overseas often go quiet for several days in transit before picking up again inside the United States. That is normal and does not mean the parcel is lost.

If tracking has shown nothing at all for ten business days, write to us and we will chase it rather than asking you to.

If something takes too long

If we cannot get your order to you within the time we have given, we will email you, and you can wait or cancel for a full refund. That choice is always yours.

If your address is wrong

Tell us within 12 hours of ordering and we will fix it before anything ships. After that we have no way to reroute it, so it is worth a quick look at your confirmation email.

Outside the United States

We only ship domestically for now. If you are elsewhere and there is a piece you want, write to us anyway. Knowing where people are asking from is how we decide where to open up next.

Anything else about an order in transit, email AurellesJewelry@gmail.com or call (408) 877-4452.